UAE's First Men Shapewear Brand

 Shapermen

Policy

For International Orders

1. Duties, taxes and customs charges

All international orders are shipped on a Delivered Duty Unpaid basis. The price you pay at checkout covers the product and shipping only.

Any customs duty, VAT, GST, clearance fees or local handling charges levied by the destination country are the responsibility of the recipient and are payable directly to the courier or customs authority at the time of delivery. These charges are set by your government, not by us, and we have no way to calculate, control or refund them.

We declare the full commercial value of every shipment as required by Indian export law. We cannot mark parcels as gifts, samples or declare a lower value.

2. Delivery information

Orders are dispatched within 2 business days and typically deliver in 7–12 business days, depending on destination and customs clearance.

Please ensure your shipping address, building or flat number and mobile number are complete and correct. International couriers cannot deliver on a partial address, and we are unable to change an address once a parcel has been dispatched.

3. Failed or refused deliveries

We are not able to offer a refund or replacement where a parcel is not delivered because:

  • customs duties or taxes were refused or left unpaid by the recipient
  • the address supplied was incorrect, incomplete or no longer valid
  • the recipient was unreachable on the phone number provided
  • the parcel went unclaimed after the courier's final delivery attempt
  • the goods were held or destroyed by customs under local import restrictions

In these cases any parcel returned to us will be refunded at the product value only, less shipping and any return charges levied by the courier.

4. Lost or damaged parcels

If a parcel is confirmed lost in transit by the courier, or arrives damaged, write to us at [support email] within 7 days of the expected delivery date with your order number and photographs where relevant. We will raise an investigation with the carrier and, once confirmed, send a replacement or issue a full refund.

5. Returns and exchanges

We do not provide return or exchanges as its an intimate item

6. Order cancellation

Orders can be cancelled for a full refund any time before dispatch. Once a parcel has left India, cancellation is not possible.